Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Friendly staff
Enjoyable dining
Basic decor
Inconvenient location
7.4/10
Very good
Rooms
6.8
Location
7.8
Service
7.8
Dining
7.5
Guest reviews
7.4/10
based on 4 reviews
8.4
8.4/10 based on 190 reviews
Charles
United States,
May
2024
8.0/10
Staying at the hotel was a delightful experience. The serene views of the fast-flowing river and adjacent forest from the Japanese style rooms were truly breathtaking. The service, although sincere and helpful, was hindered slightly by the language barrier and lack of personal touch.
Rooms
8.0
The rooms with views of the river and forest were spacious and impeccably clean.
Service
7.0
The staff, while very sincere and willing to assist, had limited English proficiency and lacked a bit in people skills.
Location
9.0
The hotel's location, just a short walk from the train station, provided a serene retreat amidst nature's beauty. The property seemed well-maintained, offering a perfect spot for relaxation and enjoying the surroundings.
Dining
8.0
The dining experience, with a variety of options included in the room price, was satisfying with a good mix of Western and Japanese choices.
Facilities
8.0
The facilities were convenient and well-equipped for a comfortable stay.
Robin
United States,
May
2024
7.2/10
The hotel offers a spacious room with a view of the fast-flowing river, but the decor is basic and services are limited. The dining experience is enjoyable with a good variety of options.
Rooms
6.0
The room was spacious with a view of the river, but decor and services were basic.
Service
8.0
The staff was very friendly and tried hard to meet our needs, especially considering our lack of Japanese.
Location
7.0
The hotel is walking distance from downtown and the train station, providing easy access to amenities.
Dining
8.0
The dining experience was enjoyable with a good variety of options.
Facilities
7.0
The hotel features clean onsen and comfortable futton beds in a tatami style.
Friendly staff
Basic decor
Donald
United States,
February
2024
7.0/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious but lacked in cleanliness and had a slight old bamboo smell. The service was decent overall, with polite staff but some issues with handling luggage. The location was convenient, especially close to the train station, but the narrow street access could be challenging. The dining experience offered great variety with options for different tastes. The facilities were satisfactory, with all necessary amenities provided.
Rooms
6.0
The rooms were nothing special, with basic decor and services. They were spacious but not very clean and had some smell.
Service
7.0
The service was okay, with polite and accommodating staff. There were some issues with luggage handling, but overall, they were considerate.
Location
7.0
The location was all right, smack right at the train station but also close to the river.
Dining
8.0
The dining experience was great, with a wide range of choices for both Japanese and Western preferences.
Facilities
7.0
The facilities were satisfactory and contained all the necessary amenities for a comfortable stay.
Variety in dining
Room cleanliness
Joe
United States,
July
2023
7.4/10
The hotel's location by the river offers a quiet retreat away from the main street. The rooms are cost-effective and cozy for a good night's rest, although they could use an update. The service reflects genuine Japanese hospitality, being helpful and friendly. However, guests find the dining options somewhat limited, with room for improvement in taste. The facilities are well-maintained, but some areas like the rooms appear dated.
Rooms
7.0
The room was comfortable and cost-effective for the night, albeit needing an update.
Service
9.0
The service embodies the essence of Japanese hospitality - helpful and friendly.
Location
8.0
Nestled by the river, the location provides a serene atmosphere away from the main street.
Dining
6.0
Facilities
7.0
The hotel's facilities are well-maintained, but there is room for modernization in certain areas.